I'm calling a service hotline. Good morning, yes, OK. I'm calling from Frankfurt on behalf of my neighbour who is sick. I name my neighbour's and my names and spell all of them. I give telephone numbers. Then I mention the exact address. After that I describe the problem. The boiler in my neighbour's kitchen is leaking. There was a mechanic at my neighbour's place on Friday last week, and since then the leaking has gotten worse. He hasn't got any hot water since yesterday.
You have no water?
My neighbour. It's his -
Your neighbour has no water? His name is -? My name is being mentioned.
No. I correct the name.
And he has no water? This is a problem of plumbing then. I can give you a number -
No. Wait a minute. It's his boiler. His heating.
His boiler?
Yes. It's leaking.
But you said kitchen.
I'm impressed that the kitchen part did not get lost. Yes, I say happily. My neighbour's boiler is in his kitchen.
So where is the water leaking then?
In the kitchen. The boiler is leaking.
Alright. I can see in the data that last week one of our mechanics already examined the boiler.
Examined. You say it. It doesn't mean he repaired it.
Yes. Right. Spare parts had to be ordered.
That's nice. But my neighbour will be having a lake in his kitchen soon. There is no time to wait for spare parts. It's a case of emergengy.
He could always cut the main water supply.
But that would leave him with no water.
Didn't you say it was leaking?
Yes, the boiler, but not the bath tub or toilet.
There had to be an order of spare parts.
Of course. But remember - the lake.
OK. So this is about Mr - my neighbour's name is actually spelled, and there is his address as well. He has a problem with his boiler. The leaking got worse, since the mechanic looked at it last week.
Yes exactly. Thank you. Thank you.
I will call you as soon a possible. I'm checking the order book now.
Thank you. I'm so glad.
A click in the line. This conversation took place two weeks ago. My phone hasn't rung yet. My neighbour has moved to an island.
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